Refund Policy
Last updated: 5 October 2026
7-day credit-package refunds
Request a refund within 7 days of purchase. An entirely unused package is eligible for a full refund. If part of that package has been used, the unused remainder is eligible for a proportional refund based on the amount paid and the proportion of purchased credits remaining. Promotional credits have no refundable cash value. Outside this window, purchases are generally non-refundable except confirmed duplicate charges, the service failures described below or rights required by law.
Late or failed video delivery
Historical manual requests are due within 12 hours of successful submission. New online requests have variable generation times; confirmed technical generation or storage failures return the charged credits automatically, subject to verification and retry handling. Content-policy rejections do not receive an automatic credit refund, except rights required by law. If your historical manual video has not been delivered by its confirmed deadline, you may contact support to cancel that unfulfilled request and have its charged credits returned. If we cannot deliver a video or confirm a serious technical defect in the delivered result, we return the credits charged for that request. These resolutions are handled by our team; cancelling a request or returning credits is not automatically a cash refund. We will not charge additional credits for an agreed correction of the same technical defect.
Cash refunds for service problems
Duplicate charges caused by a billing error are refunded in full. If a failure on our side prevents use of purchased credits for more than 72 hours, the affected unused paid credits are eligible for a proportional monetary refund. Statutory rights and the payment provider's applicable buyer terms are preserved. Normal variation in AI likeness, motion or aesthetic preference alone is not a confirmed technical failure.
How to request a refund
Email support@zombietrend.com or billing@zombietrend.com with your account email, request ID or payment transaction reference and the reason. A receipt from Stripe or Waffo is acceptable. Never email full card details, passwords or verification codes. We acknowledge requests within 2 business days. Once approved, monetary refunds are processed to the original payment method within 5–10 business days, subject to the applicable payment provider; your bank may take additional time.
Credits and reversals
Refunded, reversed or disputed payments may result in removal of the associated credits or benefits. Consumed credits are normally non-refundable except the stated exceptions and mandatory rights. Returned service credits are distinct from cash refunds; purchased credits remain subject to their original 365-day validity. Account deletion or closing checkout does not itself cancel a charge or request a refund.
Your rights
This policy forms part of our Terms of Service. It does not restrict rights required by applicable law or Waffo's applicable buyer terms for Waffo transactions. Contact us if a charge appears incorrect; contacting support does not waive your right to raise a dispute.
Terms of Service · Privacy Policy · Refund Policy · Acceptable Use
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Historical payment providers: Waffo Buyer Terms · Waffo Privacy Policy · Stripe Privacy Policy